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Royal Palace Hotel Almaty, Almaty

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From34US$ /night
Check-in
31Jan2025Select date
Check-out
01Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Zhansugurov Prospekt 178, Almaty, Kazakhstan, 050050

Royal Palace Hotel is situated in the Turksib District of Almaty, Kazakhstan. It offers essential amenities and is conveniently located near the city’s main attractions, including the Presidential Palace and Central State Museum. The hotel is characterized by its welcoming atmosphere and attentive service. Guests are provided with air-conditioned rooms and modern conveniences for a comfortable stay.

Location

The hotel is located approximately 9.5 miles from Almaty International Airport and 4 miles from Almaty 2 Train Station, offering convenient access to transportation. Nearby attractions include the Central State Museum and 28 Panfilov Heroes Memorial Park. The location allows guests to explore natural beauty and cultural sites accessible via local transportation options.

Rooms

Each room at Royal Palace Hotel features air conditioning and a flat-screen TV with cable channels. The rooms include a private en suite bathroom equipped with showers, bathrobes, slippers, and hair dryers. Guests can also enjoy a minibar and free toiletries for their convenience. The hotel offers a spacious suite, which features a large living room and additional amenities.

Eat & Drink

The hotel's restaurant serves a variety of local and European dishes in a bright and elegant setting. Guests may experience regional specialties and enjoy a selection of meals while dining. A bar/lounge is also available for guests to unwind after a long day. The meals are priced at KZT 5000 per person per night.

Leisure & Business

Royal Palace Hotel caters to both leisure and business travelers with its recreational facilities and services. Guests can play billiards or enjoy karaoke in the lounge area. For business needs, conference space is available for meetings and events. Free WiFi is provided throughout the property, ensuring connectivity for all guests.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room
Max:
2 persons
25 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Standard Twin Room
Max:
2 persons
25 m² 
Bed options:
2 Single beds
Shower
Heating
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King Suite
Max:
2 persons
55 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Almaty 4.9 mi
Airports
Almaty International (ALA) 7.6 mi
Train
Almaty 2 Train Station 1.9 mi
Almaty 1 Train Station 3.0 mi
Metro stations
Raiymbek batyr 2.1 mi
Zhibek Zholy Metro 2.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Security
  • Elevator
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs

Room features

  • Heating
  • Mini-bar
  • Dressing area
  • Mirror
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Zhansugurov Prospekt 178, Almaty, Kazakhstan, 050050
Map view
Zhansugurov Prospekt 178, Almaty, Kazakhstan, 050050
Restaurants
Ahiska
1100 ft
Zhansugurova 219

Reviews and Ratings

Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Friendly Staff
Spacious Rooms
Limited Power Plugs
Noisy Environment
6.6/10
Nice
Rooms
6.8
Location
5.5
Service
8.4
Dining
6.5
Guest reviews
6.6/10
based on 29 reviews
7.3
7.3/10based on 369 reviews
Steven
United States of America, June  2024
6.4/10

My stay at the hotel had its ups and downs. The rooms were tidy and spacious but lacked power plugs for charging devices and had no space for toiletries. It was quite noisy. The service was a bit of a mixed bag as some staff members were very nice and accommodating, while others were rude. The location was okay but somewhat boring, and there was a smoking area nearby. The dining experience could have been better, but the hotel itself was clean and comfortable.

Rooms
6.0
The rooms were tidy and spacious but lacked power plugs for charging devices and had no space for toiletries. It was quite noisy.
Service
7.0
I encountered helpful and friendly staff, although there were instances of rudeness.
Location
5.0
The location was okay but somewhat boring, with a nearby smoking area.
Dining
7.0
The dining experience could have been better, but overall, the hotel was nice.
Facilities
7.0
The hotel offered decent facilities.
Brian
United States of America, May  2024
7.0/10

The hotel was tidy and spacious, but lacked power plugs in the room and space in the bathroom for cosmetics. The service was very nice, particularly Perizat who was friendly and went out of her way to assist. The location was semi-close to the airport and had some smoking areas. The dining experience was average, with room for improvement. The facilities were good overall.

Rooms
7.0
The rooms were tidy and spacious but lacked power plugs and bathroom space for cosmetics.
Service
8.0
The service was very nice, especially with Perizat being friendly and going out of her way to assist.
Location
6.0
The location was semi-close to the airport with some smoking areas around.
Dining
6.0
The dining experience was average, with room for improvement.
Facilities
8.0
The facilities were good overall.
David
United States of America, May  2024
7.0/10

The hotel had spacious and tidy rooms, but lacked power plugs for charging devices and storage space in the bathroom for personal items. The service was exceptional, with Perizat standing out for her helpfulness and English proficiency. The location, though not ideal, featured a convenient smoking area and affordable transportation options. The dining experience was decent but could have been improved. Overall, the facilities were satisfactory.

Rooms
7.0
The rooms were tidy and spacious, but lacked power points for charging devices or storing personal items.
Service
9.0
The service was top-notch, especially Perizat's assistance at the front office. Very helpful and accommodating.
Location
6.0
The location wasn't bad and had some convenient features like a smoking area and affordable transportation options.
Dining
6.0
The dining experience could be improved but was overall satisfactory.
Facilities
7.0
The hotel's facilities were decent, providing essential amenities for a comfortable stay.
Henry
United States of America, May  2024
6.2/10

The hotel had tidy and spacious rooms, but lacked power plugs for charging devices. The service was a mix of very nice and rude encounters. The location was semi-close to the airport and had some smoking areas. The dining experience was okay, though it could be improved. Overall, the facilities were satisfactory.

Rooms
7.0
The rooms were tidy and spacious but lacked power plugs.
Service
6.0
The staff had a mix of very nice and rude encounters.
Location
5.0
The location was semi-close to the airport with some smoking areas.
Dining
6.0
The dining experience was average, could be improved.
Facilities
7.0
Facilities were satisfactory.
Henry
United Kingdom, April  2024
7.4/10

The room was spacious, tidy, but lacked storage space in the bathroom for cosmetics or hygiene items. It was also quite noisy, and there was a shortage of power plugs for charging devices. However, the room was clean and overall spacious.

Rooms
7.0
The room was spacious and tidy, lacking storage space in the bathroom and sufficient power plugs.
Service
9.0
The service was exceptional, particularly Perizat, who was very helpful and sorted out dinner arrangements for me. The staff in general, whether at the front office or in the restaurant, was friendly and accommodating.
Location
6.0
The location was okay, not particularly exciting but not bad either. It wasn't the best area in the city, but there were amenities nearby, priced between 1,000 to 2,000 tenge.
Dining
7.0
The dining options could be improved, although the overall dining experience was decent. Traditional fish dishes were available.
Facilities
8.0
The hotel facilities were satisfactory. However, there were aspects that could be upgraded to enhance the overall guest experience.
Friendly Staff
Limited Power Plugs
Deborah
United Kingdom, March  2024
6.8/10

The hotel offers spacious and tidy rooms, but lacks power outlets for charging devices and bathroom storage space. The location is not the most exciting but serves its purpose. The dining options could be improved, although the hotel does offer toasted sandwiches. Overall, the facilities are decent but could use enhancement in certain areas.

Rooms
7.0
The rooms are spacious and tidy, but lacked power outlets for charging devices and had limited bathroom storage space.
Service
9.0
The service was exceptional, especially Perizat, who was extremely helpful and accommodating.
Location
6.0
The hotel is situated in Almaty, semi-close to the airport with a somewhat dull surroundings.
Dining
5.0
The dining experience is average, with room for improvement, although they do offer toasted sandwiches.
Facilities
7.0
The hotel facilities are decent, but some areas could benefit from enhancements.
Jerry
United States of America, February  2024
7.0/10

The hotel had a few drawbacks, like the rooms lacking power plugs initially and limited space in the bathroom. However, the rooms were ultimately tidy and spacious. The service stood out as very nice and particularly helpful, especially from Perizat at the front office. The location, while not bad, was in a somewhat boring area of Almaty, though semi-close to the airport. The dining experience, while not exceptional, was decent. Overall, the hotel offers a mix of positives and negatives worth considering.

Rooms
7.0
The rooms were tidy and spacious, but initially lacked power plugs. However, they were promptly provided upon request.
Service
8.0
The service was very nice, with helpful staff, especially Perizat at the front desk.
Location
6.0
The hotel's location in Almaty wasn't bad, though in a not very convenient area of the city.
Dining
7.0
The dining could be improved, but the hotel overall offers a nice experience.
Facilities
7.0
The facilities provided were sufficient for a comfortable stay.
friendly staff
limited bathroom space
John
United Kingdom, February  2024
6.8/10

My stay at the hotel was a mixed experience. While the room was spacious, it lacked power plugs for charging devices, and there was not enough space in the bathroom for my toiletries. The noise level was higher than I expected. On the bright side, the hotel had great service, especially thanks to Perizat who went out of her way to help me with dinner. The location wasn't very exciting, and the dining experience could have been better.

Rooms
6.0
The room was spacious but lacked power plugs and bathroom space for toiletries.
Service
9.0
The service was excellent, especially with Perizat being very helpful.
Location
5.0
The location wasn't very exciting.
Dining
7.0
The dining experience could have been more satisfying.
Facilities
7.0
The facilities were decent.
Ricky
United Kingdom, January  2024
7.4/10

My stay at the hotel was quite pleasant overall. The rooms were tidy, spacious, and big, but lacked enough power points to charge devices easily. Additionally, the bathroom didn't have enough space for toiletries or cosmetics. The service was excellent, especially Perizat at the front office, who went out of her way to assist me. The location was okay but slightly boring, with only one smoking area. The dining experience, though not perfect, was satisfactory with some French products available. The facilities were good, but there were a few areas that could be improved.

Rooms
7.0
The rooms were tidy and spacious but lacked enough power points.
Service
9.0
The service was very nice, and Perizat at the front office was particularly helpful.
Location
6.0
The location wasn't bad but a bit unexciting.
Dining
7.0
The dining could be better, but overall it was decent.
Facilities
8.0
The facilities were good, but there is room for improvement.
friendly staff
limited power points
Albert
United Kingdom, December  2023
6.8/10

The hotel provided spacious rooms but lacked power points for charging devices and bathroom storage. The service was friendly and excellent. The location was not ideal being in a boring area, but the hotel offered a reasonable price range. The dining was satisfactory, and the facilities were good.

Rooms
7.0
The rooms were spacious but lacked power points and bathroom storage.
Service
9.0
The friendly service encountered was excellent.
Location
5.0
The location was in a boring area and not convenient.
Dining
7.0
The dining experience was satisfactory.
Facilities
7.0
The hotel facilities were satisfactory.
Gordon
United Kingdom, November  2023
7.0/10

The hotel was tidy and spacious. The room lacked power plugs initially, but we got them after informing the staff. There was not enough space in the bathroom for cosmetic or hygiene items. Overall, a decent stay.

Rooms
7.0
The room was tidy and spacious with added power plugs upon request.
Service
9.0
The service was excellent, especially Perizat who was very helpful and went out of her way to assist me.
Location
6.0
The location wasn't bad, albeit not in the most convenient area of the city.
Dining
6.0
The dining experience could be improved, but it was decent overall.
Facilities
7.0
The facilities were satisfactory.
Cyril
United Kingdom, November  2023
6.8/10

The hotel had spacious rooms but lacked power plugs for charging devices and bathroom storage space. The service was exceptional, especially thanks to Perizat who assisted with dinner arrangements. The location was average with limited attractions nearby. The dining options were decent but could be improved. The facilities were satisfactory overall.

Rooms
7.0
The rooms were spacious but lacked power plugs and bathroom storage.
Service
9.0
The service was exceptional, especially from Perizat who went out of her way to assist.
Location
5.0
The location was average with limited nearby attractions.
Dining
6.0
The dining options were decent but could be better.
Facilities
7.0
The hotel's facilities were satisfactory.
Frank
United States of America, November  2023
6.8/10

The hotel had a couple of drawbacks like the lack of power plugs in the rooms and limited bathroom space for personal items. It was also quite noisy. On the positive side, the service was good overall, with friendly staff like Perizat. The location was not bad despite being in a boring area, and the dining experience, although not perfect, was generally pleasant.

Rooms
7.0
The rooms were clean and tidy, but lacked power plugs for charging devices. We had to request one, and it was eventually provided.
Service
8.0
The service was good, especially with Perizat at the front office going out of her way to assist. There was also a bit of rudeness observed.
Location
6.0
The location wasn't bad, although it was in a not very convenient area of the city. Semi-close to the airport.
Dining
7.0
The dining experience could be improved, but overall, the hotel offers decent options like fish and chips.
Facilities
6.0
The facilities were reasonably good, meeting basic needs but nothing exceptional.
friendly staff
noisy
Charles
United Kingdom, November  2023
6.4/10

The hotel had some drawbacks like the lack of power plugs in the room and limited space in the bathroom for personal items, but they were quick to address issues. The noise level was a concern. On the positive side, the service, especially from Perizat at the front desk, was outstanding and accommodating. The location was somewhat dull with only a smoking area available. Dining could use improvement, but the hotel itself was decent overall.

Rooms
6.0
The room lacked power plugs and space in the bathroom, but issues were resolved promptly.
Service
9.0
Perizat and the staff provided great service, going out of their way to assist guests.
Location
5.0
The location was not very exciting, with limited amenities nearby.
Dining
6.0
Dining could be improved, but it was satisfactory for a decent hotel stay.
Facilities
7.0
Facilities were average, nothing exceptional.
Friendly staff
Limited amenities
Luis
United States of America, October  2023
6.8/10

The room I stayed in was tidy and spacious. Overall, a cozy stay!

Rooms
7.0
The room was tidy and spacious, but the noise was a downside. They added a power plug later which was helpful.
Service
8.0
The service was good, especially Perizat at the front office who went out of her way to make my dinner arrangements.
Location
6.0
The location wasn't bad, although a bit boring. It's semi-close to the airport and within the city of Almaty.
Dining
7.0
The dining experience, while nice, could be improved. They serve traditional food which was a plus.
Facilities
6.0
The facilities were decent overall, nothing extraordinary but met the basic needs.
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31Jan2025Select date
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Rooms and Guests2 Guests, 1 Room